PlayFrank Introduction

Casino Name: PlayFrank
Website Address:
Year Established: 2014
Licensing Body: UKGC, MGA
Languages: English, German

PlayFrank is owned and operated by AG Communications Ltd in the UK. Established in 2014, the casino is licensed and regulated by the United Kingdom Gambling Commission. For players outside of the UK, PlayFrank is operated by Aspire Global International Ltd and licensed by the Malta Gaming Authority.

The PlayFrank casino site is bursting with colour and offers clearly labelled categories for user-friendly navigation. The site featuresa fresh and modern appearance with light-hearted graphics, and all the relevant information can be found in the footer. PlayFrank uses the latest SSL encryption technology to safeguard all transactions. 

PlayFrankCustomer Support

Support Email:
Telephone Number: N/A
Live Chat: Yes
Financial Limits: Yes

PlayFrank provides a comprehensive FAQ section for players who may encounter an issue or can’t find what they are looking for. However, for more urgent enquiries, players can contact customer support via live chat during the hours of 8am and 12am CET. For those less urgentqueries, players can contact support via email.

Responsible gambling is taken seriously at PlayFrank, with tools available for players to initiate control over their gambling activity using deposit limits, time-outs and reality checks. For an imposed self-exclusion, players must contact customer support directly.

PlayFrankPros and Cons

·        Generous welcome bonus

·        Variety of slots

·        Licensed by UKGC

·        Slightly limited live chat hours

·        No game provider search tab

·        No VIP program

PlayFrankBonuses and Promotions

First Deposit Bonus: 100% up to £100 + 50 Starburst bonus spins
Min Deposit: £20
Wagering Requirement: 35x
Bonus Code: N/A

New players to PlayFrank casino are greeted with a generous welcome bonus of:

  • 100% match deposit up to £100 + 50 bonus spins on Starburst

As with all bonuses, the deal comes with terms and conditions as follows:

New customers only. Minimum deposit of £20. Neteller and Skrill deposits are not eligible. Bonus must be wagered 35x before it can be withdrawn. Max bet of £4 during playthrough. Bonus spins are credited instantly and are valid for 24hours. Wagering requirements must be met within sevendays.

Playthrough contributions will differ depending on the games being played. There is a detailed list of exceptions in the bonus terms that players should browse prior to wagering. Here is a general guide:

·        Video slots (some exceptions) 100%
·        All games under ‘Classic Slots’ 50%
·        All table games, video poker, other games and live casino 0%

Along with the exceptions list, the following games are excluded from playing with the bonus balance: all Booming, Betsoft, jackpot, roulette and virtual sports games.

Play Frank Games

Slots Count: 789
Providers: 36; IGT, Microgaming, NetEnt, Play’n GO, Quickspin
Game Types: Slots, table games, live casino
Latest Slots in Lobby: Misery Mining

The games portfolio at PlayFrank features an impressive 789 slots, a selection of table games and just over 100 live dealer games. These numbers will keep changing as PlayFrank casino is continually adding new releases to its slots library, including the latest offerings from Skywind Group(Cash Mine) and NoLimit City (Misery Mining).

The abundance of slots includes classic, video, jackpot and megaways varieties, with current trending titles featuring the legendary Book of Dead, Dynamite Riches Megaways, Gonzo’s Quest and Rainbow Riches. All the games from PlayFrank are tested by the reputable iTech Labs, who are third-party auditors that monitor the RTP and RNG stats to ensure the casino meets fair gaming compliance.

There is a relatively small table games lobby.However, it does include the classics like roulette, blackjack and baccarat, with some fun variants like Vegas Downtown Blackjack, Sapphire Roulette and European Blackjack. If it’s the live dealer you’re missing, then head on over to the live casino at PlayFrank.

There are just over 100 live dealer games to choose from at the live casino with classics, variants and game shows topping the bill. Players can enjoy the immersive experience of live dealer games and interact with players from across the globe as well as professional dealers.

Firm favourites include the classics plus variants like Baccarat Squeeze, Sic Bo, Blackjack Party and Lightning Roulette alongside the increasingly popular game shows, which feature Deal or No Deal, Football Studio, Mega Ball, Monopoly Live and Dream Catcher.

As you may expect, such popular games can only be powered by some of the best in the business when it comes to software provision, and players will find several iGaming giants onboarded at PlayFrank, including Microgaming, IGT, NetEnt and Play’n GO.

PlayFrankPayment Information

Deposit Methods: Visa, MasterCard, PayPal, Instant Banking, Trustly, MuchBetter, Paysafecard
Withdrawal Methods: Visa, PayPal, Instant Banking, Trustly, MuchBetter, Paysafecard
Withdrawal Limit: Minimum £10/no maximum
Withdrawal Time: Instant to 6 business days

PlayFrank offers players a multitude of payment options when it comes to depositing and withdrawals. Not every method will be available in a player’s region, but there are still plenty to choose from, including e-wallets, credit/debit cards, prepaid options and bank transfers.

It is required for withdrawals to be returned via the original depositing method.If not the original depositing method is not available, then a wire transfer will be sufficient. Withdrawals may take up to sixworking days to process depending on the payment method chosen. PlayFrankdoes not impose any withdrawal limits.

PlayFrankon Mobile

PlayFrank can be launched directly from the web browser of your smartphone or tablet. There is no dedicated app to download and eat into your storage space. The site is compatible with most operating systems including iOS and Android and adapts to screen sizes with no compromise on gameplay.


PlayFrank is a well-established online casino offering a plethora of games, top providers, bonuses and multiple payment methods. It is reassuringly licensed and regulated by two of the most reputable gaming authorities, uses SSL encryption and meets fair gaming compliance.



By Clare Louise
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